Globe Micro Care Services

In response to requests by our clients for a “total care” technical support package we have developed a versatile Technical Services offering designed to most suitably fit with your existing level of IT expertise, but also provide an underlying “keep you running” guarantee.

Key elements provided by the service:
Unlimited support
Quarterly visits
Monthly remote checks
Remote systems management
Yearly audit to verify documentation
Hardware warranty and software licensing advice
Qualified, experienced staff

Unlimited support:
We will attempt to resolve any issue with the client’s computer systems excluding hardware repair or replacement. First line support will initially be provided by email, telephone and remote access, which will escalate to providing a technician on-site within 24 hrs. *

Quarterly visits:
Run a series of checks to verify systems are fully operational, update drivers and firmware, install service packs, updates, and undertake any remedial action required.

Monthly remote checks:
Monthly remote checks on the servers, and if necessary undertake any remedial action required.

Remote systems management:
Your servers will be monitored 24hrs and will warn our technical team of systems or hardware, actual or potential failure.

Yearly audit to verify documentation:
No matter how well documentation is kept, records become inaccurate for a number of reasons. Once a year a thorough audit is required to ensure records are accurate and up to date.

Hardware warranty and software licensing advice:
As part of the yearly audit our sales team will advise you on your licensing position and we can quote you for hardware support [outsourced] on any out of warranty equipment.

Qualified, experienced staff:
Our current technical team includes two Microsoft Certified Systems Engineers with additional specialist qualifications in Microsoft Messaging solutions. They share qualifications in HP systems technologies and information systems architecture, and both have extensive programming experience. Globe is committed to employing qualified people and providing ongoing training.