After Sales Services are a crucial part of our service. We hope that you can find the information you require through these pages, but if not call or email us.

We aim to deal with any issues as soon as practicable and empower our staff to own and deal with your matter. We operate no automated phone system and aim to maintain a personal approach through all communications.

Returns Procedure:
All returns must be activated by requesting a returns form from your account representative or the company returns co-ordinator, who may be contacted on 01372 471000. Alternatively you can download the form from the forms page.

Placing an Order:
Should you wish to place an order you may do so by contacting our Sales Department on 01372 471000. we advise that if you are an account holder, you check your account position as this may delay shipments. Orders placed before 4.30pm will ordinarily be shipped out that day.

Deliveries:
The following delivery charges apply to all shipments unless specifically stated otherwise: UK mainland overnight up to 20Kilogrammes £9.99 + VAT, 50p for each additional Kilogramme. For Export Packed, Overseas, Same Day, Weekend or Timed Deliveries please request a quotation from your account manager. For incorrectly supplied goods please refer to our returns procedure.

Accounts:
Ordinarily New Customers will be dealt with on a cash with order basis. After 3 transactions a Customer may qualify to apply for a Credit Account. To open an account you must request a Credit Application Form from our accounts department or download it from this site. When this is completed, signed and returned with suitable enclosures we will check the application and ordinarily revert to you within 7 days. If you wish to increase your existing credit limit, you should make a written request with recent financial information and an explanation of why the increase is required.

Technical Support:
Technical Support is available either on a pre-paid contract basis, or via a premium support line, Contract holding customers should contact Technical Support on 01372 471000 and quote their user number. All other calls should be made to the premium support line:

Premium Technical Support Line:
+44 (0) 906 554 5678 Calls charged at £1.00 per minute.

Remote Management:
Globe Microsystems manage some of our client’s systems remotely, thereby reducing the costs to the client and allowing instant resolution of site issues.

On-Site Services:
We regularly attend sites for design, installation and commissioning of networks and IT solutions and for post supply product maintenance. Site visits are normally managed to ensure that the maximum number of tasks are performed per day on site.

For a quotation for any technical service, please contact our technical support team on 01372 471000