GlobeCare Support

Our services can be grouped into four packages and each is customisable to add or remove components at any time.

Call us to arrange:

• Free visit to discuss your requirements
• Free site survey of your IT network
• Free recommendations and costings to provide a stable and reliable infrastructure

Choose your package

	Bronze	Silver	Gold	Platinum
Proactive Monitoring Active monitoring of your systems 24 hours a day 365 days a year allows us to spot potential problems long before they cause you downtime and ultimately loss of revenue.
Proactive Maintenance To improve your infrastructure proactively rather than reactively and by replacing hardware as it starts to show signs of aging keeps you running and significantly reduces downtime.
Remote Support Desk Remote support tools allow us to connect to your desktop or server within seconds, giving us the chance to get you back up and runnning before you put the phone down.	*	*	*
On-site Support On-site support allows us to meet your staff and gives us a better understanding of their needs. Putting a face to the person on the end of the phone gives a more personal aspect to our service.
Planned Site Visits With regular visits to fix specific issues or not allows us to stay in tune with the problems your users are facing on the ground. From experence and feedback this allows us to provide the best service possible.
Account Management Meetings Regular meetings with your account manager allows you to see how your time is being used in easy to understand reports. This also serves as an ideal time to discuss your IT stratagy.
Dedicated Account Manager We believe that nothing matches personal service, so we assign you a dedicated account manager. This ensures that you always know who to contact, making the process easier for you.
Procurement Globe's sales department have placed themselves in the best position to get you the hardware you need as quickly and as effectively as possible. Most items can be delivered next day.
Strategic Advice Advice on planning your infrastructure upgrades and how your systems can grow to compliment your business. With indepth knowledge of the IT market we can show you the lastest technologys.
Pay-As-You-Go We understand that not everyone requires a fixed contract, so with this in mind we have introduced the option of Pay-As-You-Go support, putting you in control.

From a base level of technical support, you have the option to add on additional services should your in-house resources or your needs change at any time.

* The first 30 minutes of each incident is covered, chargeable by the hour thereafter