Keeping Your IT Network Running 24/7

You need your IT system to run perfectly at all times.

However maintaining an in-house IT team is expensive and a drain on resources.

Globe can support your IT system, providing all necessary back up and services, saving you the cost of employing full time staff and leaving you free to focus on your core business. Using the latest productivity boosting technology, we will enable your infrastructure to achieve peak efficiency.

We are happy to work on either a contracted or ad hoc basis . This will provide you with the same quality of service but only as and when a problem occurs.

Account Management

You will have a dedicated account manager, who will be responsible for monitoring your account via live data to head off problems before they occur.

So if you need to contact us, you always know who to talk to.

Helpdesk Support

Our technical experts are available via our Helpdesk between 9.00am - 5.30pm 5 days per week to resolve any issues you may have.

Backed up by our rigorous Service Level Agreements you can be confident that your issues will be addressed as a matter of urgency.

Managed Monitoring

Our monitoring platform ensures we have constant visibility of your IT system which means we can identify and resolve issues instantly.

IT Roadmap

Focusing on your strategic goals, we provide you with a report of your current infrastructure status and plans for future goals.

Onsite Support

While we resolve the majority of problems remotely, on occasion site visits are necessary. We aim to have an engineer on site within 2 hours of an issue being identified.

Billing

Our support services are billed on an all inclusive basis so you know in advance exactly what your bill will be, ensuring there are no nasty surprises.

Our Credentials

As well as fixing problems when they arise our engineers have particular skills in all aspects of server installation and migration. Our skills and experience include:

So if you're concerned with the cost of employing your own IT support staff or you don't have the specific expertise in house, give us a call on 01372 471000 or email us on sales@globemicro.com